What is Acuity Scheduling?
Acuity Scheduling is an easy-to-use and user-friendly planning solution that allows customers to quickly view real-time availability, book appointments and pay with a single click.
This saves planning effort and confusion in connection with manual planning. Powerful calendar coordination automatically notifies you when an appointment is booked and allows you to check appointments from mobile devices.
The solution is particularly effective for small and growing companies competing with larger companies in their industry. It allows you to send individual reminders, confirmations and follow-up e-mails tailored to your company's image for an even more personal customer experience. Customers can also pay online via PayPal, Stripe, Square, Authorize.net and Braintree while booking an appointment. Acuity can be connected to a number of other online services, including Zapier, Quickbooks, Mailchimp and many more, for more flexibility.
Acuity Daylite Integration
With Daylite Acuity Integration you synchronize your Daylite calendar with Acuity Scheduling. Free times of your Daylite calendar are displayed as bookable times at Acuity. Booked appointments are transferred to Daylite.
The Daylite Acuity integration is suitable for Daylite single-users as well as for Daylite multi-user environments.
If you need help setting up Acuity itself and/or Daylite Acuity Integration, please contact our consulting team for an individual quote!
Acuity Scheduling at a glance
Clear user interface
Acuity offers you a clear and self-explanatory interface in which you can quickly find your way around and make your own settings.
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Calendar for each employee or location
Create a separate Acuity Calendar for each employee. These contain the hours of availability as well as restricted times for which the respective employee is blocked. Calendars can be used for individual employees or individual locations.
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Availabilities
With Acuity you can have as many appointments booked as you want. Limit your availability by setting opening hours, weekdays, number of appointments per day, vacation times, etc.
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Different types of appointments
Appointment types are services that customers and prospects can book with you.
You can create unlimited appointment types in Acuity.
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Individual intake forms
For each appointment type, create separate forms that your customers and prospects fill out when booking. Add individual fields or have terms and conditions, usage agreements or data protection guidelines confirmed during a booking.
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Vouchers
For appointments with costs, deposit vouchers that your customers and prospects can redeem. For each voucher, determine who can redeem it when and how often.
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Appointment packages and group events
Offer group appointments that are free of charge or subject to a fee and limited in number of participants. Specify which appointments can only be booked in combination with other appointments.
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Time Zone Management
Acuity Scheduling recognizes the time zone of your customers and prospects based on their location. If the proposed time zone is verified by the clients during scheduling, all available appointments are displayed in the corresponding time zone. After booking, the conversion to the time zone of your company location takes place.
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Customizable scheduling page
The appointment page is the page that your customers and prospects see when booking an appointment. Customise the logo, colours and formulations in the desired language to match your company's image.
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Seamless integration in existing websites
Acuity offers your customers and prospects several ways to access your scheduling page. Spread the link to the scheduling page generated by Acuity or seamlessly integrate the appointments in your own website or in Facebook.
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Individual confirmation, cancellation and reminder by e-mail and Text/SMS
Acuity offers the possibility to confirm appointments and cancellations in writing and to remind of upcoming appointments by e-mail and SMS. Customize the existing templates to your needs or import complete HTML templates and add variables to display entered data from Acuity in the email.
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Follow-up e-mails
Send individual, template-based follow-up emails with Acuity to get feedback on your past appointment. Connect services such as CustomerThermometer and get your customers and prospects to evaluate your appointments with one click.
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Free and paid appointments
In Acuity, specify whether the appointment is paid or free of charge.
Your customers and prospective customers have the option to pay via the following services: Stripe, Square, PayPal, Braintree, Authorize.net
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History of scheduled appointments
Acuity Scheduling provides an overview of all booked appointments per person. For example, generate a list of all customers who have booked an appointment through your Acuity within the last 6 months.
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Optional user accounts for customers and prospects
After customers have made an appointment, they can optionally create a user account for your scheduling page. This facilitates the postponement and cancellation of appointments by the booking person, saves the need to fill out forms again and offers your customers a complete history of all appointments booked with you.
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Import & Export of data
With Acuity you can easily import and export customer and appointment data.
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Mobile Acuity Scheduling App
With the Acuity Scheduling app for iOS and Android you can quickly view and manage your appointments on the go.
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Integrations of other systems
Acuity can communicate and exchange data with many different services. These include calendar services such as iCal, Outlook and Google Calendar, email marketing tools such as MailChimp and others, web conferencing services such as Zoom, GoToMeeting and join.me, billing systems such as FreshBooks, QuickBooks and Xero, forms services such as Wufoo and CMS systems such as Wordpress, Drupal and Joomla.
Acuity is also compatible with the Zapier data hub, enabling connection to countless other systems.
If you need help setting up Acuity itself and/or Daylite Acuity Integration, please contact our consulting team for an individual quote!
Related articles
Setup: How do I set up Acuity integration for a Daylite single-user?
Setup: How do I set up Acuity integration for Daylite multi-users?