In order to able to work on your support inquiry most efficiently, it's often helpful for us to get a screenshot of the concern. Please follow these steps to make a screenshot in a good quality:
- To make a screenshot of a specific detail, please press the keys cmd (⌘)+ Shift + 4
- Now, mark the detail you would like to make a screenshot of with the cross hair
For a screenshot of the whole window, just press the keys cmd (⌘)+ Shift + 4 and space
- Save the screenshot on your desktop
- Drag and drop the screenshot from your desktop right to a new email
- Use the drop-down menu to set the size of the screenshot as Medium
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