RingCentral is a powerful cloud phone system that also comes with a Mac telephone app. To use RingCentral in conjunction with the Fone&Text Daylite extension, please follow these steps:
Please note: with version 20.4 of its app, RingCentral has removed the ability to launch external apps. Therefore the Daylite integration is only possible up to app version 20.3 (aka RingCentral Classic).
- Make sure the RingCentral app is installed on your Mac and works independently from Daylite
- In the Daylite Plugins menu navigate to Fone&Text -> Preferences -> Telephones
- Click the plus sign, select Script Based from the drop-down menu and click OK
- Select RingCentral under App for Outbound Calls. This enables outbound calls from within Daylite via the RingCentral app.
- In order to get inbound calls to be recognized by Fone&Text, please open the RingCentral app Settings and select the Calls tab (see screen shot below)
- Activate the option Launch an external app or a URL on incoming call
- Copy and paste the command open "daylite://fone-connector/incoming?number=%E” into the Execute command text box
- Click Test to make sure the Fone&Text call window opens.
This finalizes the configuration. Instructions on how to initiate a call from within Daylite can be found here.
